FAQ

Frequently Asked Questions

Q: I know regular check in time is 16:00-22:00, but can I check in before or after that?
-Please arrive before 10pm as other guests might already be sleeping. If you are going to arrive after after 22:00, please call us in advance at 03-3659-1111. If you plan to come and rest early, early check-in is available with an additional fee. If you would like an early check-in, please call us and make reservation in advance.

Q: What is the latest time to check out?
-Check out time is before 11:00. You can check out early in the morning starting from 7:00, please remember to leave your used linens in the box on 1st floor.

Q: I want to leave my luggage in the hostel before check-in or after check-out.
-If you arrive before your check-in time, we can store your luggage for free from 7:00, so you can get a head start on your day. On check-out day, we can keep them until 23:00. If you wish to store your luggage before your check-in date or after your check-out date, we will charge ¥500 per day. If you leave the hostel for a few days and come back here to stay again later, we can keep your luggage for free while you are away. In addition, we can also receive and keep documents, letters and parcels for free before your check-in date. However it is difficult to manage so please make sure the reciving date is as close to your check-in date as possible.

Q:Can I use address of FU-TEN for receiving tickets or online shopping parcels?
-Yes you can. Please send us information of arrival date and what you sent before we receive it.As a rule,please write your booking name and check in date on it.We only accept prepayment.

Q: Is there a curfew? 
-No, you can exit and enter our hostel even late at night!
The main entrance is locked from 23:00 to 7:00. You can still enter the building through the door next to the main entrance with a PIN code. We kindly remind you to keep your voice down when returning to dormitories late at night for the sake of other guests. Thank you for your cooperation.
 
Q: About the rooms
-Every room have futon sets, 2 hangers, air conditioning and bath towel. We also provide one desk and 2 chairs for Japanese-styled room only.

Q:Do you have non-smoking room?
-Yes, the whole building is non-smoking so don’t worry. You can smoke only in the central garden on 1F, the smoking area opens 24 hours. 
 
Q: Is there a TV?
-Unfortunately, we don't have any TV in lounge and rooms.
 
Q: Until what time can we take shower? Do you provide shampoo,body soap and hair dryer?
-Shower is available 24 hours.we offer shampoo, conditioner,body soap and hair dryer for free. 
 
Q: Are meals included?
-Meals are not included with your stay, please go to restaurant nearby for food. Alternatively, we have a 24-hour shared kitchen&lounge available, you are welcome to cook and eat there.
 
Q:Are there any convenience stores, supermarkets or restaurants nearby?
-Our hostel is located in the residential area, but there are some stores and restaurants close to Shibamata station. If you will be arriving at the hostel late at night, we recommend you getting some food at the station before you come here.
 
Q: How can I access the hostel from Narita Airport?
- From Narita Airport, take Keisei Narita Sky Access Line Express or Access Limited Express to Keisei Takasago station. From Keisei Takasago station, change to Keisei Kanamachi Line and get off at Shibamata station. It takes around 45 mins to 1 hr from Narita Airport to Shibamata station, and a 7-minute walk from Shibamata station to our hostel.

Q:What's your cancellation policy?
-3 days before arrival: free 
2 days before arrival: It depends on the plans or websites through which you made the reservation, please check with the websites you used or contact us for details.
Q:What credit cards do you accept? 
-We accept Visa, Master card,American express,JCB and more